Frequently Asked Questions

Click on the “My Account” button at the top-right corner of the page. Once you’re logged in, go to the “Downloads” section, and you’ll find your patterns waiting for you there.

Orders can also be placed as a guest. However, this is not, as the name suggests, equivalent to an anonymous order. You still have to enter an invoice and email address. The difference to ordering via a registered account is that these data are not stored. If you order as a guest, you have to download the patterns directly and/or save the corresponding e-mails. A later, renewed sending of the patterns is not guaranteed with guest orders.

Yes, it’s absolutely okay to sell the finished product that you make from the pattern. I appreciate your interest. If you decide to sell items made from my patterns, I kindly ask that you sell them in small quantities and credit me as the pattern designer. Thank you, and happy crafting!

The patterns (and parts thereof), images from Hainchan and other media are subject to copyright and are the intellectual property of Hainchan. The translation, reproduction, distribution, publication or resale is not permitted without written permission. Hainchan sells reading licenses, not the rights to the patterns themselves. This includes free offers.

1. How can I purchase crochet products?

2. How can I find out the product prices and shipping fees?

  • Product prices and shipping fees will be provided via email after you contact us at

3. What is the processing time for orders?

  • The time required to prepare an order for shipping may vary depending on the specific product. Please refer to the product description for specific details.

4. What is the estimated shipping time? Below are the estimated shipping times for different regions:

  • United States (USPS): 10-12 days
  • United Kingdom (Royal Mail): 7-10 days
  • Canada (Canada Post): 10-12 days
  • Australia (Australia Post): 12-15 days
  • Singapore (with a phone number): 3-5 days
  • South Korea (with a phone number): 5-7 days
  • Brunei, Indonesia, Malaysia, Philippines, Thailand: 10-12 days
  • New Zealand, Japan: 10-15 days
  • Rest of Asia: Please refer to tracking links
  • Middle East, Rest of the World: Please refer to tracking links
  • Europe: 15-18 days (Royal Mail)
  • European Union (EU): 15-18 days (Royal Mail)
  • Rest of the European Union: 15-18 days (Royal Mail)

5. Can I track my order?

  • Yes, you can track your order using the provided tracking links.