FREQUENTLY ASKED QUESTIONS

Welcome to Hainchan!

We're thrilled to have you visit our website, and we're excited to share our passion for crochet with you. Our brand offers a wide range of crochet patterns and designs, perfect for beginners and experts alike.

Our Physical Address:
9169 W State St #3339
Garden, Idaho 83714

You can reach us by phone at +1864-757-4048 or by email at admin@hainchan.com

You can also find us on social media:

https://www.haichan.com/
https://www.instagram.com/hainchan
https://www.facebook.com/hainchanbyhain/
https://www.etsy.com/shop/HainChan
https://www.ravelry.com/designers/hain-chan
https://www.pinterest.com/haichan/_shop/
https://www.youtube.com/c/haichan

Creating an account:
You can create an account with us in the usual way, or during the order process. You will receive an email with a link to activate your account at the email address you provided. You will not be able to log in to the site without an activated account. The activation link will remain valid for 14 days. You can delete your account at any time.

Advantages of having an account:

It's more convenient because you don't have to re-enter any billing information when you place another order.
Your instructions will be stored in your account and can be re-downloaded at any time.
You have an overview of your orders.
Your invoice will be stored as a download in your account.
Ordering as a guest:
Orders can also be placed as a guest. However, this is not, as the name suggests, equivalent to an anonymous order. You still have to enter an invoice and email address. The difference to ordering via a registered account is that these data are not stored. If you order as a guest, you have to download the patterns directly and/or save the corresponding e-mails. A later, renewing sending of the patterns is not guaranteedwith guest orders.

Bills:
After your order, you will receive an invoice by email. This invoice is not a request for payment. We are required to write invoices and send them to you.

Payment methods:

Credit Card (Visa, Mastercard, AmercianExpress)
Paypal
Direct bank transfer / payment in advance
Downloads:

Registered account: In addition to the email with the downloads, you'll find all the patterns you've purchased under "My Account > Downloads". They will be kept permanently and you can download them again at any time.
Order as guest: The link for the download will be shown to you directly after the purchase (except the payment method direct bank transfer) and additionally sent via email. Please make sure that the files are backed up on your end device, because a later, renewing sending is not guaranteed with a guest account.
Selling the figures:
We don't sell finished figures ourselves. The sale of the finished figures is, of course, permitted if:

You have a reading license for the pattern and have made the figure yourself.
You use your own product pictures.
You are allowed to retail the finished product provided that they are handmade by yourself in a limited number and you give credit to Hainchan as the designer. If you want to sell in bulk, you must first email us. Furthermore, you are not allowed to alter this pattern in any way and sell it as your own! Please give the admin@hainchan.com
following lines with your item description and any item you are selling:

“This crochet item is handmade by (your name) from a design and pattern by @hainchan www.hainchan.com”

We wish you much success and joy with your projects.

Copyright:
The patterns (and parts thereof), images from Hainchan and other media are subject to copyright and are the intellectual property of Hainchan. The translation, reproduction, distribution, publication or resale is not permitted without written permission. Hainchan sells reading licenses, not the rights to the patterns themselves. This includes free offers.

Please note that Copyright of Hainchan (https://www.hainchan.com) belongs to HAINCHAN Co., Ltd. All Origami designs, diagrams and animations are copyrighted by HAINCHAN Co., Ltd and are protected under the copyright laws.
For more information, visit https://www.copyright.gov/title17/ by Copyright.org


Thank you for considering Hainchan for your crochet needs. We look forward to serving you.