FREQUENTLY ASKED QUESTIONS
Registration, account and bills
You can create an account in the usual way or during the order process. You will receive an email with a link to activate Konto´s at the email address you provided. You will not be able to log in to the site without an activated account. The activation link will remain valid for 14 days. You can delete your account at any time.
♥ It's more convenient because you don't have to re-enter any billing information when you place another order.
Payment, downloads and delivery time
- Credit Card (Visa, Mastercard, AmercianExpress) *
- Paypal **
- Direct bank transfer / payment in advance ***
Registered account: In addition to the email with the downloads, you'll find all the patterns you've purchased under "My Account > Downloads". They will be kept permanently and you can download them again at any time.
Order as guest: The link for the download will be shown to you directly after the purchase (except the payment method direct bank transfer) and additionally sent via email. Please make sure that the files are backed up on your end device, because a later, renewed sending is not guaranteed with a guest account.
Sale of the figures
The patterns (and parts thereof), images from Hainchan and other media are subject to copyright and are the intellectual property of Hainchan. The translation, reproduction, distribution, publication or resale is not permitted without written permission. Hainchan sells reading licenses, not the rights to the patterns themselves. This includes free offers.