FREQUENTLY ASKED QUESTIONS

Registration, account and bills

Registration

You can create an account in the usual way or during the order process. You will receive an email with a link to activate Konto´s at the email address you provided. You will not be able to log in to the site without an activated account. The activation link will remain valid for 14 days. You can delete your account at any time.

Advantages

♥ It's more convenient because you don't have to re-enter any billing information when you place another order.

♥ Your instructions will be stored in your account and can be re-downloaded at any time.
♥ You have an overview of your orders.
♥ Your invoices will be stored as a download in your account.
Order as guest
Orders can also be placed as a guest. However, this is not, as the name suggests, equivalent to an anonymous order. You still have to enter an invoice and email address. The difference to ordering via a registered account is that these data are not stored. If you order as a guest, you have to download the patterns directly and/or save the corresponding e-mails. A later, renewed sending of the patterns is not guaranteed with guest orders.
Bills
After your order you will receive an invoice by eMail. This invoice is not a request for payment. I am obliged to write invoices and send them to you.

Payment, downloads and delivery time

Payment methods

  • Credit Card (Visa, Mastercard, AmercianExpress) *
  • Paypal **
  • Direct bank transfer / payment in advance ***
* Direct input. The input is encrypted. No data will be saved. The payment processing takes place via the provider STRIPE Payments Europe.
** Forwarding.
*** The bank account is shown after the purchase and additionally sent via mail. Patterns are only sent when the payment has been received. This can take a few working days. A bank transfer outside Germany costs high fees.

Downloads

Registered account: In addition to the email with the downloads, you'll find all the patterns you've purchased under "My Account > Downloads". They will be kept permanently and you can download them again at any time.

Order as guest: The link for the download will be shown to you directly after the purchase (except the payment method direct bank transfer) and additionally sent via email. Please make sure that the files are backed up on your end device, because a later, renewed sending is not guaranteed with a guest account.

Sale of the figures

I don't sell finished figures myself. The sale of the finished figures is, of course, permitted if:
♥ You have a reading license for the pattern and have made the figure yourself.
♥ You use your own product pictures.
♥ You place a link to www.hainchan.com in the product description.
I wish you much success and joy with your projects.

 

Copyright

The patterns (and parts thereof), images from Hainchan and other media are subject to copyright and are the intellectual property of Hainchan. The translation, reproduction, distribution, publication or resale is not permitted without written permission. Hainchan sells reading licenses, not the rights to the patterns themselves. This includes free offers.